Shipping

STEP 1:

Always contact us for a price quote before shipping any clock for service.

You can either call us toll-free for a quote right over the phone, or use our "Price Quote
Request Form". Once you have the price, you can send a check or money order along
with your clock (U.S. customer's only), or bill the service to your MasterCard, Visa or
Discover by simply enclosing the card number, expiration date, card billing name &
address, and the 3 digit code off the back of the card. Please include a note stating the
type of service you are requesting and the price you were quoted. You can also pay via
Paypal simply by notifying us of your Paypal registered email address. We will then
send you a PayPal invoice when your clock has been serviced. When including
payment, be sure to include the correct return shipping amount. (see rates below)

STEP 2:

Pack your clock securely.

It is best to ship the clock in an oversized box and use plenty of packing material.
Crushed newspaper or styrofoam peanuts work well. Send us the entire clock in it's
casing. DO NOT REMOVE THE CLOCK MOVEMENT FROM IT'S HOUSING! You can
ship your complete clock by UPS, U.S. Mail, Fed-X, or whatever means is convenient to
you. You may want to insure your package for the replacement value of the clock just to
be safe. Be sure you have enclosed your street address for UPS return. UPS will not
deliver to a PO box. We return ship primarily by UPS within the lower 48 United States
since we can track these shipments directly from our office. We will insure your clock for
it's replacement value when return shipped by UPS.

STEP 3:

Send your clock to:

THE CLOCK WORKS

Service Department

1745 Meta Lakes Rd.

Eagle River, WI 54521

SHIPPING RATES:

Be sure to add the following return shipping charge to your
service total when sending payment.

Within the lower 48 United states:

UPS Ground* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 12

UPS 3 day select . . . . . . . . . . . . . . . . . . . . . . . . . . . call for rates

UPS 2 day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . call for rates

UPS Next-day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . call for rates

Canada:

Parcel Post (insured)*. . . . . . . . . . . . . . . . . . . . . . . . . $25

Anywhere else in the world: . . . . . . . . . . . . call for rates

*Stated rates are for single shipments containing one item. Add $1 additional for each
additional clock shipped in the same box to cover additional insurance.

Do you have other questions?

We are always here to help!

Phone us toll-free:

800-398-3040

Mail us:

THE CLOCK WORKS

1745 META LAKES RD.

EAGLE RIVER, WI 54521

E-mail us: